Mail filtering software still takes much of my time. Two of the mail servers yesterday got ‘stuck’ in the same manner as before. It appeared to happen Sunday morning, and I wasn’t able to get to it until that evening. That irriated a few people, but our company doesn’t have 24/7 support (even though the IT dept has asked for funding for that). Most people assume that email is instantaneous, and get irritated when email doesn’t get delivered this very minute.

The interesting thing is that I left a comment about the apparent reduced support at the vendor’s site. And then I got a call from the support department’s boss. After introducing himself, he did the standard ‘break the ice’ greeting of ‘how are you today?”.

To which I answered “irritated”.

I think that was a bit unexpected.

The upshot is that he has assigned my four open cases (one from February, two are several weeks old, and the new one that I mentioned today) to his ‘third-level’ support guy. He (or she) is supposed to call tomorrow. We’ll see if there is any progress.

In the meantime, I am investigating alternatives.