Some progress in the email wars, where large messages were killing my mail servers. It seems that the large files were being stored in a temp folder which was not excluded from real-time virus scanning. No indication in the SurfControl (Websense) docs that this was happening. But it was causing much intermittent consternation as mail would get backlogged. When you process over 600,000 messages a day, you can get a pretty impressive six-figure backlog in short order.

So, I have applied their recommended workaround. Some more testing to see if that fixes that particular problem. It took about a week’s worth of daily tech support phone calls (each call over an hour), and lots of file transfers to determine this one.

And my rant on their user forums did get the attention of the support manager. Although they are discontinuing the forums to concentrate on email and phone support only. No sharing of information (or complaints) by end users in a message forum.

Not out of the woods yet, though. Several other major problems with the SurfControl (now Websense) products that are making it difficult to stay with that product. Those problems still need to be resolved.

For a bit of fun, head over to my other place www.securitydawg.com . You’ll find that I am easily amused.