Mail filtering software still takes much of my time. Two of the mail servers yesterday got ‘stuck’ in the same manner as before. It appeared to happen Sunday morning, and I wasn’t able to get to it until that evening. That irriated a few people, but our company doesn’t have 24\/7 support (even though the IT dept has asked for funding for that). Most people assume that email is instantaneous, and get irritated when email doesn’t get delivered this very minute.<\/p>\n
The interesting thing is that I left a comment about the apparent reduced support at the vendor’s site. And then I got a call from the support department’s boss. After introducing himself, he did the standard ‘break the ice’ greeting of ‘how are you today?”.<\/p>\n
To which I answered “irritated”.<\/p>\n
I think that was a bit unexpected.<\/p>\n
The upshot is that he has assigned my four open cases (one from February, two are several weeks old, and the new one that I mentioned today) to his ‘third-level’ support guy. He (or she) is supposed to call tomorrow. We’ll see if there is any progress.<\/p>\n
In the meantime, I am investigating alternatives.<\/p>\n","protected":false},"excerpt":{"rendered":"
Mail filtering software still takes much of my time. Two of the mail servers yesterday got ‘stuck’ in the same manner as before. It appeared to happen Sunday morning, and I wasn’t able to get to it until that evening. That irriated a few people, but our company doesn’t have 24\/7 support (even though the IT dept has asked for funding for that). Most people assume that email is instantaneous, and get irritated when email doesn’t get delivered this very minute.<\/p>\n